Returns & Exchanges
Due to the perishable nature of our artisanal cakes and baked goods, we are unable to accept returns or exchanges once an order has been delivered. If your order arrived damaged or does not meet our quality standards, please follow the steps below for a resolution.
Inspect Your Order
Upon arrival, please immediately inspect your baked goods for any signs of damage or discrepancies from your original order.
Document Issues
Take clear, high-resolution photographs of the packaging and the product showing any damage or quality concerns to assist our review process.
Contact Guest Services
Email our team within 24 hours of delivery at [email protected] with your order number and the photos you captured.
Receive Resolution
Our team will review your claim and, if eligible, issue a replacement shipment or a shop credit for your next sweet treat.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing